Refund Policy

We want you to pay only for what is delivered. This policy explains how balances and orders are refunded.

1. Failed or cancelled orders

If a supplier cannot start or complete an order, the undelivered part is returned to your BlueTraffic balance automatically. You do not need to ask.

2. Partial delivery

If an order finishes with only part of the quantity delivered, the undelivered part is credited back to your balance.

3. Drops after delivery

Services with a refill period are topped up if counts drop during that period. Drops after the refill period, or on services without refill, are not refundable. Drops caused by the platform removing accounts, or by your account becoming private or changing its link, are not covered.

4. Unused balance

You can ask for unused balance to be returned within 12 months of the top-up. We send it back to the bank account that made the transfer, in the original currency where possible. Bank or transfer fees charged for sending the refund are deducted, and the amount returned is based on the rate used when the funds were credited. Balance that came from promotions is not refundable.

5. Transfers we cannot match

If your transfer arrives without a matching top-up request and we cannot identify you within 30 days, we return it to the sending account, minus bank fees.

6. How to ask

Send a refund request through the contact form with your account email and order or top-up reference. We usually reply within one business day.